Refund and Returns Policy
Last updated: 20/05/2025
Thank you for shopping at buchaladabrandname.com. We appreciate your business and want you to be completely satisfied with your purchase.
We accept returns, refunds, or exchanges under the following conditions:
If the item you received is faulty, damaged, or not as described, we will offer a full refund or a replacement/trade, depending on your preference.
For all other return requests, we require a valid reason for the return or exchange. Approval is at our discretion and will be assessed on a case-by-case basis.
You must contact us within 7 days of receiving your item to initiate a return or refund request.
Items must be returned within 14 days of approval.
To be eligible for a return:
The item must be unused, in the same condition you received it, and in the original packaging.
Items that show signs of wear or damage not caused by us may not be eligible for return.
The following items are non-returnable unless faulty:
Earrings (for hygiene reasons)
Custom or personalized jewelry
Sale or clearance items
To request a return or refund:
Email us at info@buchaladabrandname.com with your order number, reason for return, and photos (if applicable).
Wait for return approval and shipping instructions.
Ship the item back to us (customer is responsible for return shipping unless the item is defective).
Once we receive and inspect your return, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
If you’d prefer an exchange or trade for another item of similar value, please mention that when contacting us.
Exchanges are subject to item availability.
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 info@buchaladabrandname.com
🌐 buchaladabrandname.com
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